Solutions · ArgentQ Aura — Guest Experience AI
The AI aura of exceptional hospitality
Aura connects every guest conversation, request and room to the team that owns it — across chat, WhatsApp and the room phone — so service gets faster and nothing falls through the cracks.
The challenge
Hotel operations are stuck in the past
Signals stay fragmented
Calls, chats, room checks and maintenance history each live in a separate workflow, so no one sees the whole picture.
Ownership gets unclear
Guest concerns change hands without a shared SLA, a recovery trail or a verified close.
Systems hide the context
PMS, POS and PABX move the data, but managers still have to assemble the story by hand.
What we do
One platform for the whole hotel — six connected areas
Guest Experience
An AI concierge on web, WhatsApp and the room phone — answering, taking requests and tracking them live, with returning-guest and VIP context.
Service Operations
Every guest signal — PABX call, chat, bot or room — tied to the room and an owner, with SLA timers, escalation and verified recovery.
Food, Beverage & Spa
In-room dining, orders and amenity requests handled in the same thread and routed to the right outlet or runner.
Housekeeping & Rooms
AI room audits check each clean against your standards with photo evidence, building a chronic-issue trail per room.
Guest Voice & Reputation
Complaints and feedback captured across every channel and resolved before they become a one-star review.
Management Intelligence
A GM Copilot morning briefing — overnight concerns, room health, PABX pickup and SLA performance in one view.
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The modules behind it
AI Concierge (Web & WhatsApp)
Multilingual, knows your hotel and the guest's stay; answers questions, takes requests and tracks them to close.
AI Voice Agent
Answers room-phone (PABX) calls automatically, with a person always one step away.
One room, five views
Correlates PABX, chat, bot, AI audit and engineering history to each room — so chronic problems surface early.
GM Copilot & Live Hub
A prioritised morning briefing and a live duty-manager hub for guest concerns, room health and service recovery.
Integrations
Works with your PMS, POS, PABX and staff tools, with single sign-on across ArgentQ Security.
Apps & privacy
Native Android and iOS apps; DPDP-ready consent, retention and audit controls.