Earshot · Guest call intelligence by ArgentQ
Every guest call, heard. Every gap, owned.
Your phone system records thousands of guest calls. Nobody listens to them. Earshot does — and tells you who was let down, which department owns it, and what to fix before it becomes a review.
Built by caratRED, trusted across a 600+ hotel footprint in India, Malaysia and the UAE.
The problem
Your biggest guest feedback channel is the one nobody reads.
Hotels study surveys and online reviews closely. But guests say far more on the phone — to the front desk, housekeeping, in-room dining and engineering — and none of it is ever reviewed.
A guest calls twice about the AC. A banquet enquiry never gets a callback. The phone rings six times at 7 pm, every night. Each one is recorded on your PABX, and each one is forgotten.
By the time you find out, it's already a one-star review.
Features
What Earshot gives you
Every call, understood
Each call is transcribed and summarised in English, Hindi, Telugu and more. You see the call type, guest sentiment, urgency and the key moments — without listening to a single recording.
Pickup speed and missed calls
See every missed call and every call answered after three rings, by department and by hour. Staff the right desk at the right time.
Complaints with an owner
Every issue lands with the department that owns it. When the same room calls about the same problem again, you know the fix didn't hold.
Coaching, not guesswork
Every call is scored, with specific notes on what went wrong: no apology, no ETA, no callback. Team leaders coach from real calls, not opinions.
Revenue you were missing
Reservation, banquet and enquiry calls are flagged for follow-up with the caller's number. You also see the dishes guests ask for that aren't on your menu.
Act straight from the call
Raise a service request or a food order from the call itself. Urgent and escalated calls wait in one Needs Attention queue, so nothing slips.
Who it's for
One view of every call, for everyone who runs the hotel
General managers
Start each week with an improvement report as PDF, Excel or straight to WhatsApp. Know what went wrong and who is fixing it, before the owner asks.
Department heads
A clear scorecard of complaints, delays, SLA and staff performance for your team — with the calls behind every number.
Groups and corporate offices
Compare every property side by side in one corporate call report. Spot the hotel that needs attention before its scores slip.
How it fits
Nothing to install. Nothing to change.
No new hardware
Earshot works with the call recordings your PABX already makes.
No new habits
Your team answers the phone exactly as they do today.
Live in a day
Set up today, and see insights from your own hotel's calls tomorrow.
Part of the ArgentQ family
Earshot works on its own, and connects with Aura, ArgentQ's guest experience AI, when you want to go further — from hearing every call to answering every guest across chat and WhatsApp.
FAQ
Questions, answered
Do we need to change our phone system?
No. Earshot works with the call recordings your existing PABX already produces — most major PABX systems are supported.
Does our team need to do anything differently?
No. Staff answer calls as usual. Earshot works quietly in the background.
Which languages does Earshot understand?
English, Hindi, Telugu and more.
Can we see all our hotels in one place?
Yes. The corporate call report shows every property side by side, with the same measures for each.
Is our guest call data secure?
Yes. Guest call data is protected with role-based access and configurable retention. We'll walk your IT and security teams through the full data-handling details on request.
How quickly can we start?
Earshot goes live in a day. You see your first insights from your own calls the next day.
How is Earshot priced?
Earshot is quoted per hotel or group. Talk to us for a quote.
Hear what your guests are really saying.
Book a 20-minute Earshot walkthrough. We'll show you what your guest calls could be telling you.
Earshot is an ArgentQ product by caratRED Technologies, serving hotels in India, Malaysia and the UAE.